FAQ
Common Questions
Here are some of our frequently asked questions
Our care team is equipped to handle a wide range of tasks to cater to your needs and support your independence. This includes assistance with personal care, such as bathing and dressing, meal preparation, medication management, household chores like cleaning and laundry, and general day-to-day support.
Not at all. We only assist as much as you choose or feel comfortable with. From the start, we’ll work with you to understand your needs and customize our services to suit your preferences.
Typically, a team of carers serves each area, so you may be visited by one or more carers from this team. If your care is scheduled across different times of the day or week, it’s likely that multiple carers will assist you. This approach ensures consistency and minimizes disruptions to your care in case one carer is unavailable due to scheduled or emergency leave.
Yes, we have a thorough vetting process. As an equal opportunities employer, we actively promote diversity in the workplace and do not discriminate based on gender, race, ethnicity, disability, sexual orientation, religion, belief, age, or past offenses that do not pose a risk to children or vulnerable adults. For successful applicants, we require a criminal records check through the Disclosure and Barring Service (DBS) to ensure their suitability for roles involving positions of trust.
If you have a pet, we will do our best to pair you with a care assistant who shares an understanding and appreciation for animals as part of our domiciliary care service.
Yes, we provide a flexible care service that allows each day to be tailored to your changing needs and preferences.
We encourage you to inform us promptly if you’re unhappy with a carer, along with the reasons why. This allows us to address the issue directly with the carer or arrange for an alternative carer to better meet your needs.